3
1
10
Customer care excellence :
meningkatkan kinerja perusahaan melalui pelayanan prima plus analisis kasus Jasa Raharja
Freddy Rangkuti
Primary Author
mixed material
9786020336947
Jakarta
Gramedia Pustaka Utama
2017
Customer_care_excellence.jpg.jpg
Complain topedia :
the art of comlaint handing : keluhan tamu yang sering terjadi di hotel dan kuci solusinya
Mohammad Cholil
Primary Author
Adi Soenarno
Additional Author
mixed material
9789792942798
Yogyakarta
Andi.
2014
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Managing Quality Costumer Service :
Pelayanan yang berkualitas
James J Spillanes
Primary Author
mixed material
9791088004
Yogyakarta
Universitas Sonata Dharma
2006